Frequently asked questions
What services do you offer?
[RV Rapid Rooter specialize in providing comprehensive cleaning solutions for RV holding tanks, including black tanks and gray tanks. Our services involve thorough hydrojetting to remove built-up debris, odors, and blockages, ensuring optimal functionality and cleanliness.
How does your hydrojetting technique work?
Hydrojetting utilizes high-pressure water jets to dislodge and flush away contaminants from the interior surfaces of RV holding tanks. This powerful technique effectively removes debris, bacteria, and other substances, leaving the tanks clean and fresh.
Do you offer mobile service?
Yes, our mobile service brings convenience directly to our customers' RV site, whether you're parked at a campground, RV park, or residential property, to perform our cleaning services at your convenience. We generally use between 100 to 200 gallons of water. To facilitate this, it's essential that your site is equipped with full- hook-ups, including a sewer dump, city- or park-pressured water, and 110-volt electric service (30 & 50 amp service is ok, we have adapters).
What areas do you serve?
Located in Northwest Arizona, we proudly serve customers throughout the state, offering our mobile cleaning services with a primary focus on areas within a one-hour radius of our base. This includes cities such as Mohave Valley, Bullhead City, Topock, Lake Havasu, Golden Valley, Kingman, Dolan Springs, Hackberry, Oatman, Peach Springs, Wikieup, and Yucca. While we extend our services to all of Arizona, customers outside of our general service area may incur travel charges for appointments. Emergency service is not available for extended service areas, but with adequate advanced scheduling, we ensure prompt and reliable service wherever you are in the state.
How long does the cleaning process take?
The duration of the cleaning process depends on various factors, including the size of your RV's holding tanks and the level of build-up present. However, our goal is to complete the service efficiently while ensuring thorough and effective cleaning. On average, the process takes approximately 90 minutes for an RV with 1 black tank and 1 gray tank.
Is your cleaning process environmentally friendly?
Indeed, our cleaning process prioritizes environmental friendliness and safety for both RV owners and their surroundings. We refrain from using chemicals and instead rely on eco-friendly techniques, primarily utilizing hot water when available. This approach minimizes our environmental footprint while still achieving exceptional results in RV tank cleaning.
How often should RV holding tanks be cleaned?
The frequency of tank cleaning depends on factors such as usage, storage conditions, and personal preferences. As a general guideline, we recommend scheduling tank cleaning at least once a year to maintain optimal hygiene and prevent issues such as odor buildup and clogs.
Do you offer any discounts or promotions?
Yes, we occasionally offer discounts and promotions to our valued customers. Be sure to check our website or social media channels for updates on any ongoing specials or discounts.
Are your technicians insured and qualified?
Yes, our technicians are fully insured and highly trained professionals with extensive experience in RV holding tank cleaning. You can trust our team to provide expert service and exceptional results with every visit.
What types of RVs do you service?
We service any type of RV that is equipped with holding tanks, including motorhomes, travel trailers, fifth wheels, camper vans, and more. Whether you have a small camper or a large motorcoach, if it has holding tanks that require cleaning, we've got you covered. Our comprehensive cleaning services are tailored to meet the needs of RV owners across all makes, models, and sizes of recreational vehicles.
Can you clean tanks that have been neglected for a long time?
Yes, our hydrojetting technique is highly effective at removing even stubborn build-up and debris from neglected tanks. However, extensive build-up may with a tank that has been left dry may require additional cleaning sessions and use of chemicals for optimal results. Optimally, the tank should be filled with water and allowed to soak at least 48 hours prior to service if possible.
Do you offer any warranty or guarantee on your services?
Absolutely, we stand behind the quality of our work and offer a satisfaction guarantee on all our services. If you're not completely satisfied with the results, please contact us, and we'll do our best to address your concerns.
Are there any special instructions or precautions I should follow after tank cleaning?
After tank cleaning, it's crucial to thoroughly flush the tanks with clean water to ensure the removal of any lingering debris or cleaning agents. Additionally, when adding fluid back to a black tank, it's essential to follow proper steps, such as adding water first before introducing any tank additives, to prevent potential clogs or issues.
How far in advance should I schedule an appointment?
We recommend scheduling appointments at least a few days in advance to ensure availability, especially during peak travel seasons. However, we will do our best to accommodate last-minute requests whenever possible. For our extended service area, please contact our office to see when we will be in your area next!
What forms of payment do you accept?
We offer flexible payment options to accommodate your needs, including cash, credit/debit cards, electronic transfers, and the convenience of making interest-free installment payments over six weeks. When scheduling your appointment, please inform us of your preferred payment method, and we'll ensure a smooth and convenient transaction process.
How can I provide feedback or suggestions for improvement?
We welcome feedback from our customers and are always striving to improve our services. Please feel free to contact us with any feedback, suggestions, or concerns you may have. Your input is invaluable to us as we continue to enhance our offerings.
Can you provide references or testimonials from satisfied customers?
Yes, we have a portfolio of satisfied customers who have experienced the benefits of our services firsthand. Please contact us, and we'll be happy to provide references or testimonials upon request.
How can I schedule an appointment?
Scheduling an appointment is easy! Simply contact us via phone, email, or through our website to discuss your needs and book a convenient appointment time. For more immediate service, we recommend calling our office directly. We look forward to serving you and ensuring your RV's holding tanks are clean and functional.
